[Infographic] Best days for Facebook engagement for business segmented by industry

Buddymedia analysed more than 1800 brand pages from some of the world’s leading brands and found that all days are not equal for Facebook engagement.

Interestingly, engagement levels are highest during times you would least expect.

Posts published between 8 pm and 7 pm (non-working hours) receive 14% more engagement – perhaps due to less clutter for attention.

Interaction is 14.5 higher for weekend posts yet brands post less on weekends.

I think with scheduling and notifications via email – it should be easy for social media managers to do some interaction on weekends too.

Infographic showcasing the engagement data on Facebook by days of the week for various industries

facebook engagement for days of the week by industry segment

[Source: Linchpin SEO]

How LEGO was named the ‘best company in the world’ in social media by an 11-year old autistic fan

How do you get called the ‘best company in the world’ by your customers in social media?

Every company wants people to talk great things about it. Every brand wants to shine in the media. Billions are spent in self-praise on advertising.

Companies I consult with for digital strategy want to become social media stars overnight. Everyone wants a viral hit.

But what does it take to create authentic brand stories that your fans compelled to tell about you? Listening to your fans and caring for them is one of the key factors.

Recently, a great example of customer service and caring by LEGO worked wonders for it in social media.

Read the full post »

[Infographic] Top Social Media Moments and Trends of 2012

2012 was a year social media became a necessity rather than an experiment for business.

Pinterest generated more traffic than LinkedIn, YouTube and Google combined.

Facebook bought Instagram for $1 billion.

Barack Obama’s three-word tweet ‘four more years‘ became the most popular tweet of the year.

PSY’s Gangnam style became the most watched YouTube video crossing 1 billion views.

The Pope joined Twitter with the funky handle ‘Pontifex’.

All of this and more visualised beautifully by The SEO Company and Nowsourcing

social media infographic trends 2012

Zomato launches in Abu Dhabi and Sharjah to becomes UAE’s top restaurant discovery platform online

I met Pankaj Chaddah  a couple of months ago in Dubai with Albinder Dhindsa in a coffee shop. They had been visiting restaurants in Deira on foot, collecting menus and uploading their coordinates through a phone app they have designed themselves to their portal. If you saw them at work, you would not have guessed that they were setting the scene for launching South-Asia’s largest restaurant and nightlife guide, Zomato, in the UAE.

Pankaj Chaddah Albinder Dhindsa Zomato Dubai Abu Dhabi UAE

Delicious news for food bloggers in the city – and I was happy to connect the Zomato team to our resident food connoisseurs on Twitter.

Zomato Food Bloggers Dubai Abu Dhabi Sharjah

It’s an inspiring startup story – how Zomato started. Two young engineering professionals in India once collected the menus they had around the office and put them up online to make ordering lunch easy for everybody. They filled a need, simply and effectively. Want to eat? Here is a bunch of scanned menus from the locality – look them up and decide where you want to go or what you want to eat. An idea was born. And the engineers decided to become entrepreneurs.

Deepinder Goyal Pankaj Chaddah Zomato Dubai Abu Dhabi UAEZomato was founded by Deepinder Goyal and Pankaj Chaddah, both IIT Delhi graduates and ex-Bain employees, in July 2008 for New Delhi. Since then, Zomato has expanded its services to 16 cities in India and UAE covering over 48,000 restaurants. Zomato ventured into the international markets with the launch of their Dubai section last month. That’s when I met Pankaj – Zomato’s cofounder – and Albinder – Head of International Expansion.

Zomato as a startup is now 4 years old and gets more than 6 million users every month who use Zomato to discover the best places to eat around them.  Today, Zomato launched its services in Abu Dhabi (zomato.com/abudhabi) and Sharjah (zomato.com/sharjah). Now, with in-depth information on over 6,500 restaurants across the three cities, it became the UAE’s most extensive restaurant discovery platform for anyone looking to eat out or get food delivered.

Zomato’s biggest strength (and this is why they were collecting menus and loggin coordinates when I met them) is that it provides scanned menus, photos and accurate geolocation for most of the restaurants listed in the Abu Dhabi, Dubai and Sharjah. So you know what to expect when you enter a restaurant. You can also explore or search for restaurants in your city through the Zomato app, which is available for free across all major smartphone platforms – WindowsPhone, BlackBerry, iOS, Android and others (zomato.com/mobile).

Albinder Dhindsa Zomato Abu Dhabi Dubai UAEAlbinder Dhindsa who looks after Zomato’s international expansion says: “We have over 5,000 users visiting Zomato Dubai every day to decide where to eat out or order from.” Now that’s an exciting number and an indication that this startup is doing something right considering their Dubai listings only went live around a month back.

Zomato’s Abu Dhabi section has around 1200 restaurants with coordinates for 95% of the restaurants as well as scanned menus for 85% of the restaurants listed for Abu Dhabi. Good job, guys!

Pankaj Chaddah, who is also the COO of Zomato says: “With the launch of our Abu Dhabi section we are now officially the biggest online restaurant guide in UAE. We will now expand operations to the neighboring countries as we have found UAE as one of the better markets globally.”

My SEO instincts tell me reviews and social recommendations will continue to be a very strong measure of online and offline traffic for local businesses. UAE food lovers and food bloggers are already very active on Zomato on their reviewer leaderboard – people like Thanzeem, Delna Prakashan, Hasher Ummar, Arva, and Ishita. And you can imagine the kind of influence sites like Zomato will have and the kind of role they will be playing when it’s time for you and me to choose a restaurant to go to or order from.

I also like the recognition system they have for reviewers – badgification at its best. Here’s what the ranks of the top contributors look like:

Zomato Dubai Abu Dhabi UAE Foodie Leaderboard

For a startup that began in a city I have spent many years in, by young engineers passionate about food (and menus) – I think Zomato is doing pretty well. They tell me it wasn’t just the idea but the team and the execution that has got them some pretty impressive venture funding from one of India’s top media players. And this is a post to renew your faith in dotcoms and online startups – even those that are built from the ground up with scanned menus collected door to door from local restaurants.

Zomato Abu Dhabi UAE

It’s time for dinner here in Abu Dhabi – and I might just go for a juicy Zomato treat…

[Interview] Eugene Kaspersky on Cybercrime and Hacktivists at #ITUWORLD12 Dubai UAE

Eugene Kaspersky, CEO and Founder, Kaspersky Lab, had some interesting things to say during his visit to ITU Telecom World 2012, Dubai.

Computer viruses have moved on from young kidsmaking basic programs to prove themsleves in the IT world to criminals doing it for financial motives.

Around the world, there are increasing incidents of organised cybercrime and rise of a whole new breed of cyber attackers – hacktivists.

“We are seeing more and more attacks that can cause cyber sabotage,” says Eugene Kaspersky. And it raises a lot of concern because there are computers everywhere – most of carry computers and network based devices wherevere we go.

“This world is managed by computers – it is getting more and more close to The Matrix,” Kaspersky says.

He suggests setting up backup networks, creating international agreements betweeen governments not to use cyber weapons. However, he feels activists and hacktivists would be diffficult to talk to or persuade in this manner.

I’m paranoid and optimistic at the same time. I’m paranoid because all the time I am thinking of worst case scenarios. I’m optimistic because there are solutions and there are strategies to make this world more safe and more secure.

Eugene Kaspersky
CEO and Founder – Kaspersky Lab
Speaking at ITU Telecom World 2012
Dubai – United Arab Emirates

Video Interview with Eugene Kaspersky, CEO and Founder, Kaspersky Lab, at ITU Telecom World 2012, Dubai, UAE

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